Delivery/International

We aim to post all in stock orders placed before 10 am the same day please allow 48 hours for your order to be posted as sometimes in life things happen that are out of our control - ill children, busy times, Please allow upto 28 days for your order especially for orders that contain pre-orders or special orders where I have specially ordered in stock for you. 

Missing orders
If your order isn't with you within 7 days of posting please pop me a email so I can try and find out where the parcel is in the UK Royal mail now use the 2d barcode that is scanned when it is delivered and also shows if they have tried to deliver it, it is always advisable to check at your local depot as not all posties put a red card through the letter box. Europe and rest of world parcels are easily tracked using the tracking number on your order shipped email notification. 
Royal mail do not class a order as missing or lost for 15 working days after posting so in real terms that is 3 weeks so cannot refund or repost until that time has elapsed. 

UK postage

Royal mail

Orders for UK delivery are £2.65 or free over £40
You can also upgrade to the following at the checkout:-
Courier order need to be ordered before 11am, £6.95 for orders upto £40, £3 for orders £40 and £74.99, free on orders over £75

Courier orders

Next day courier for £6.95

All orders over £75 are sent with the courier
We use Parcel force or DHL for our courier service they will text or email you a one hour delivery slot on the day the order is going to be delivered – meaning no more waiting in all day
Orders placed before 11 am should be collected by the courier the same day orders after this time might still be sent as long as we have had time to pack the order before the driver arrives!!

International postage

We post orders all over the world
All orders are now sent with a trackable service we use royal mail tracked for rest of world and remote European addresses

We are unable to post the following items to international destinations
Any liquid over 1litre
Tots bots
Disposable nappies and washing powders unless sent with a courier

Europe

Postage cost is set by weight, in bands up to 500g, 1kg, 1.9kg and over 2kg. Sometimes it is more economical and faster to send by DHL small parcels rather then Royal Mail if this is the case your order will be upgraded to courier.

Please note that if your address comes up as a remote location we can send with royal mail tracked service we will email to explain this and tell you the additional charges for the courier option
please note if you are ordering detergent and/or disposable nappies you have to choose the courier option

Courier

European orders are sent either DHL small parcel or parcelforce

 Delivery time scales are as follows:

Republic of Ireland, France, Luxembourg, Belgium, Netherlands and Germany – Transit Times: 2-4 Days 
Austria, Denmark, Liechtenstein and Switzerland – Transit Time: 3 Days
Spain, Italy, Czech Republic and Slovakia – Transit Time: 3-4 Days
Sweden, Finland, Estonia, Poland and Hungary – Transit Times: 4-5 Days
Norway, Latvia, Iceland, Lithuania, Romania, Serbian, Bulgaria, Greece, Croatia, Montenegro, Bosnia and Herzegovina – Transit Times: 4-6 Days

Orders over £350 are delivered free
A tracking number will be provided when your order is ready to be collected
The timescales are a guide only  sometimes factors such as weather and busy periods can delay orders
On occasions we might use a different courier to our usual courier you will be informed as soon as possible if that is the case

Customs Charges

We are not liable for customs charges that may occur in your country

Worldwide

The website doesn't calculate worldwide shipping please email us for advice
All orders are sent with a royal mail tracked service and at a flat rates of £15 and £21 per parcel.

Customs Charges

We are not liable for customs charges that may occur in your country

Airsure and International Signed for

International Signed For™ mail is available worldwide and travels through a separate and secure network until it leaves the UK
Each item is individually listed and accounted for before being handed over to the airline
Proof of posting and compensation comes as standard
Royal Mail aim to deliver your order to:
Western Europe within three working days
Eastern Europe within five working days
Major cities worldwide within five working days and other destinations within seven

Tracking

International Signed For™ items are tracked until they leave the UK when sent by Airmail
Tracking is also available in a number of overseas destinations to delivery

Signature on delivery

The order is only handed over when it has been signed for

Return postage policy for UK and international

If an item is not suitable the customer can return the item within fourteen days of it being received, they are responsible for paying the return postage