Delivery/International

We aim to post all in stock orders placed before 10 am the same day we drop off to parcel shop or hermes collect at 11, please allow 48 hours for your order to be posted as sometimes in life things happen that are out of our control - ill chidren, busy times, Please allow upto 28 days for your order

UK postage

Hermes

Orders for UK delivery are £2.95 or free over £35
You can also upgrade to the following at the checkout:-
Interlink express order before 11am, £6.95 for orders upto £35, £3 for orders £35 and £50, free on orders over £50

Courier orders

Next day courier for £6.95

All orders over £50 are sent with the courier
We use interlink for our courier service they will text or email you a one hour delivery slot on the day the order is going to be delivered – meaning no more waiting in all day
Orders placed before 11 am should be collected by the courier the same day
orders after this time might still be sent as long as we have had time to pack the order before the driver arrives!!

International postage

We post orders all over the world
All orders are now sent with a trackable service we use royal mail tracked for rest of world and remote European addresses

We are unable to post the following items to international destinations
Any liquid over 1litre
Bumgenius
Tots bots
Disposable nappies and washing powders unless sent with a courier

Europe

Orders up to £75 are £9.99 and £12 please note that if your address comes up as a remote location we can send with royal mail tracked service we will email to explain this and tell you the additional charges for the courier option
please note if you are ordering detergent and/or disposable nappies and your order is under £75 you have to choose the courier option

Courier

European orders are sent either DHL small parcel or DPD, DPD delivery time scales are as follows:
Republic of Ireland, France, Luxembourg, Belgium, Netherlands and Germany – Transit Times: 2 Days £15
Austria, Denmark, Liechtenstein and Switzerland – Transit Time: 3 Days
Spain, Italy, Czech Republic and Slovakia – Transit Time: 3-4 Days
Sweden, Finland, Estonia, Poland and Hungary – Transit Times: 4-5 Days
Norway, Latvia, Iceland, Lithuania, Romania, Serbian, Bulgaria, Greece, Croatia, Montenegro, Bosnia and Herzegovina – Transit Times: 4-6 Days

Orders over £250 are delivered free
A tracking number will be provided when your order is ready to be collected
The timescales are a guide only given by DPD sometimes factors such as weather and busy periods can delay orders
On occasions we might use a different courier to our usual interlink and dpd you will be informed as soon as possible if that is the case

Customs Charges

We are not liable for customs charges that may occur in your country

Worldwide

The website doesn't calculate worldwide shipping please email us for advice
All orders are sent with a royal mail tracked service and at a flat rate of £15 per parcel.

Customs Charges

We are not liable for customs charges that may occur in your country

Airsure and International Signed for

International Signed For™ mail is available worldwide and travels through a separate and secure network until it leaves the UK
Each item is individually listed and accounted for before being handed over to the airline
Proof of posting and compensation comes as standard
Royal Mail aim to deliver your order to:
Western Europe within three working days
Eastern Europe within five working days
Major cities worldwide within five working days and other destinations within seven

Tracking

International Signed For™ items are tracked until they leave the UK when sent by Airmail
Tracking is also available in a number of overseas destinations to delivery

Signature on delivery

The order is only handed over when it has been signed for

Return postage policy for UK and international

If an item is not suitable the customer can return the item within fourteen days of it being received, they are responsible for paying the return postage
If the price of the returned item then brings the value of the original order to below the free shipping total then a postage fee will be taken off the refund
eg If the original UK order was £36 and the returned item is worth £15 this then makes the original order £21 so a £2.95 postage fee would then apply and will be taken off the refund If you order is returned to me due to incorrect address, not collected from post office or refused I take the cost of posting the order off your refund